Focus Services

Focus Services LLC
Company typePrivate
Industry
  • Business process outsourcing (BPO)
  • Offshore outsourcing
  • Call center consulting
  • Telemarketing
  • Back-office support
Founded1995
FounderJohn Porter
Headquarters
4102 South 1900 West, Roy, Utah 84067, United States
Area served
International clients
Key people
  • Paul Liljenquist
    (President)
  • Bill Wiser
    (Vice President – Information Technology)
  • Bryan Tesh
    (Vice President – Accounting & Finance)
  • Jan Santafede
    (Vice President – Marketing and Relationship Management)
  • Benjamin Markland
    (Vice President – Operations)
ServicesCall centers, BPO, customer support and back-office processing
Number of employees
over 3,000 worldwide
Subsidiaries
  • Focus Direct Inc. - Bacolod (Philippines)
  • Focus El Salvador
Websitewww.focusservices.com

Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, Nicaragua, and the Philippines.[1][2]

It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.[3]

Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.

Locations

United States
El Salvador
Nicaragua
Philippines

See also

References

  1. ^ Focus Services Selects RightTime to Improve Call Center Agent Scheduling – TMCnet.com.
  2. ^ Call center service provider deploying RightTime along with ClearView analytics tool to increase agent productivity and improve the customer experience – Business Wire.
  3. ^ Company Overview of Focus Services, Inc. – Bloomberg Business.
  4. ^ Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz – Department of Labor and Employment.

External links

  • Official website